All sales are final. As per piece is hand painted to the customers specifications there is a grace period of 3 days from date of first purchase to think about and cancel. If after 3 days there is no cancellation a refund will not be given. As we all know life does throw curve balls so under extreme circumstances, (with paperwork proving) we will give refunds past previously stated. We value our customers and appreciate their choice in using us for their artistic wants and needs.